Welcome to the Wilson Shop FAQ page. We’re dedicated to serving sports officials with high-quality apparel and reliable delivery. Below you’ll find answers to common questions about our products, shipping, payments, and more.
About Our Products
What types of officiating apparel do you offer?
We specialize in professional-grade umpire and referee apparel for multiple sports including baseball, softball, football, basketball, soccer, track, volleyball, and wrestling. Our product line includes:
- Umpire caps (4-stitch, 6-stitch combo, 8-stitch styles)
- Adjustable football referee caps
- Association-specific apparel (AHSAA, AIA, NCAA conferences)
- Umpire shirts and jackets
How do I know which apparel is approved for my association?
Each product page clearly indicates which associations have approved the item. We carry specific licensed apparel for AHSAA (Alabama), AIA (Arizona), Atlantic 10 Conference, Atlantic Coast Conference, and more. When in doubt, you can email our customer service team at [email protected] for verification.
Pro Tip: During peak seasons (August-October and March-May), order 3-4 weeks before you need items to ensure timely delivery of your officiating gear.
Ordering & Account Questions
What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure online payments.
Do I need to create an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save shipping information, and view order history for future reference.
Shipping & Delivery
What shipping options are available?
We offer two shipping methods:
- Standard Shipping ($12.95): Processed in 1-2 business days, delivered via DHL or FedEx within 10-15 days after shipment.
- Free Economy Shipping: Free on orders over $50, processed in 1-2 business days, delivered via EMS within 15-25 days after shipment.
Can I get expedited shipping for urgent orders?
While we don’t offer express shipping options, our standard shipping via DHL/FedEx provides reliable delivery. If you have a specific deadline, contact us at [email protected] immediately after placing your order and we’ll do our best to accommodate your timeline.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information. You can track your package directly through the carrier’s website using the provided tracking number.
Returns & Exchanges
What is your return policy?
We offer a 15-day return policy from the date of receipt. Items must be unused, in original condition with all tags attached. Please contact our customer service team to initiate a return and receive instructions.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 3-5 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Customer Service
How can I contact customer service?
Our customer service team is available via email at [email protected]. We typically respond within 24-48 hours. Our business address is:
Wilson Shop
2186 Clay Street
Indianapolis, IN 46202
USA
Wilson Shop
2186 Clay Street
Indianapolis, IN 46202
USA
Do you offer bulk discounts for officiating crews?
Yes! We offer special pricing for bulk orders. Contact our customer service team with details about your crew size and needs, and we’ll prepare a customized quote.
Remember: Just as you prepare thoroughly before each game, we prepare each shipment with care – because when you’re responsible for maintaining fair play, you deserve a delivery partner that understands what’s at stake.
Didn’t find the answer you were looking for? Email us at [email protected] and we’ll be happy to assist you.