At Wilson Shop, we take pride in providing high-quality officiating apparel and equipment to sports professionals worldwide. We want you to be completely satisfied with your purchase. If for any reason you’re not, our straightforward returns and exchanges policy ensures a hassle-free process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • The item must be in its original condition – unworn, unwashed, and with all tags attached
  • The item must be in its original packaging
  • You must initiate the return within 15 days of receiving your order
  • A proof of purchase or order number must be provided
Note: For hygiene reasons, certain personalized or licensed apparel items (including all AHSAA and AIA licensed products) cannot be returned or exchanged unless defective. This includes umpire caps, referee shirts, and jackets with conference or association logos.

Return & Exchange Process

Step 1: Request Authorization

Email our customer service team at [email protected] with the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Wilson Shop Team,

I would like to request a [return/exchange] for my order #[Your Order Number].
Item name: [Product Name]
Reason for return/exchange: [Please specify]
Preferred resolution: [Refund/Exchange for Size/Exchange for Product]

I confirm the item is in its original condition with all tags attached.

Best regards,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Authorization

Within 2 business days, you’ll receive:

  • A Return Merchandise Authorization (RMA) number
  • Return shipping instructions
  • Our return address in Indianapolis, IN

Step 3: Ship Your Return

Package the item securely with the RMA number clearly visible on the package. We recommend using a trackable shipping service as you’re responsible for the return shipping costs unless the return is due to our error.

Step 4: Processing Your Return

Once we receive your return, we’ll inspect it and process your request within 3-5 business days. You’ll receive email confirmation when your return is processed.

Refund Information

Refunds will be issued to your original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days after processing
  • PayPal: 3-5 business days after processing

Please note that original shipping fees are non-refundable, and international customers are responsible for any customs fees or import taxes associated with returns.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the replacement item costs more, you’ll need to pay the difference
  • If it costs less, we’ll refund the difference
  • Standard shipping rates apply for exchanged items

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage or defect
  3. We’ll arrange for a replacement or refund at no additional cost to you

Contact Us

For any questions about our returns and exchanges policy, please contact our customer service team:

Email: [email protected]
Wilson Shop
2186 Clay Street
Indianapolis, IN 46202
United States